NobelBiz

AUGUST 22, 2023

Understanding the Basics: What is VOIP? Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. From startups to multinational corporations, VOIP’s penetration into the corporate world is deep and for all the right reasons.

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JustCall

APRIL 5, 2022

What are some important VoIP benefits? While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business?

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JustCall

APRIL 5, 2023

That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy. 5 Get VoIP 4.5/5 Faster Time to Value JustCall has effectively destroyed every possible barrier to entry and inhibitions that companies may have while embracing a VoIP phone system.

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JustCall

APRIL 5, 2023

Companies know that robust VoIP services are essential. To validate your selection and offer you a realistic overview of the customer experience, we have compiled ratings from various third-party platforms for a quick overview. Here’s what the customers have to say: JustCall RingCentral G2 4.2/5 5 Get VoIP 4.5/5

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OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. This is where call center outsourcing plays a major role.

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Hodusoft

JULY 16, 2021

A call center follows the basic principles of servicing customers over phone calls only. The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues.

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NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. Unlike traditional phone systems, VoIP phones do not necessitate the purchase of additional phone equipment. What are the advantages of a VoIP solution for your contact center?

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