Kristina Evey

MAY 12, 2015

Your Profits Depend On Your Customer’s Emotions. Emotions Drive Most Buying Decisions. Think of your current banking institution. What emotions come up for you? If you are instantly filled with frustration and irritation, odds are you are also currently looking to jump ship and find another bank.

Customer emotions 98

Customer emotions Banking Finance Customer retention 98

Beyond Philosophy

OCTOBER 29, 2014

The loss aversion was in effect as well when several major US banks (e.g. Bank of America, Morgan Chase, etc.) This led to a large public revolt and forced the banks to axe their plans. I’m sure there would have been such people, and those would be the ones with good positions and wealth who had a lot to lose.

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

Callminer

AUGUST 6, 2019

A vendor that cannot give you this simple request may be hiding something.” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline. For example, the business focus of the head of retail operations for a bank may be to increase customer retention and lifetime value.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140