Fonolo

JULY 5, 2018

A Million People are Using Bank of America’s Chatbot” says the headline in American Banker. From mail-order catalogs to touch-tone IVR to chatbots. They are all answers to the question, “How do we let the customer do more, so that employees do less?” Headlines like the one about Bank of America are easy to find.)

Chatbots 100

Chatbots Self service Interactive Voice Response Banking 100

Fonolo

JANUARY 31, 2018

There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.). China Merchant Bank’s bot [served on WeChat] handles more natural customer conversations… 1.5 Our favorite chart: The Current State of Customer Care. Who wrote it: Interactions.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Global Response

FEBRUARY 13, 2022

If you want to outsource your call center but need to take ample precaution with customer data, look for a company that has decades of experience and high-quality processes for complying with data privacy and customer security requirements, like Global Response. We make sure to deliver superior customer care, every time.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62