Banking Contact Center Customer Support Multi-channel support 
Revation Systems
JANUARY 12, 2018
Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. Everything. In 2018, features like web chat are now expectations.
HGS
MAY 27, 2015
The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Posted by Matthew Vallance. Widening Service Delivery Scope.
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Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.
Global Response
FEBRUARY 13, 2022
What is a contact center? What’s the best way to retain customers? Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and retain customers. The best way to provide consistent customer care? A dedicated contact center for your brand.
Global Response
FEBRUARY 13, 2022
Now what really is a call center? A traditional call center focuses primarily on voice calls. While some call centers may offer some multi-channel customer support, the organization of a call center usually involves individual agents, sitting in a row, taking calls.
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