Banking Contact Center contact center workforce Service level 
DMG Consulting
SEPTEMBER 14, 2021
Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.
Zoom International
NOVEMBER 7, 2018
Is your goal to hit contact center metrics? In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. Enable your Contact Center into improve loyalty. Improve agent performance.
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