Banking, contact center workforce and Service level

Workforce Management Software Improves Employee Engagement

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Employee engagement

Employee engagement Management Real estate Contact Center

Why is ZOOM an NPS® Promoter?

Zoom International

NOVEMBER 7, 2018

In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. Bank Promoters gave their primary banks almost 45% more in deposits , bought 25% more products, and provided 7 times as many positive referrals as Detractors.

Contact Center

Contact Center Banking Surveys Metrics

Customer Contact Central

Workforce Management Software Improves Employee Engagement

Why is ZOOM an NPS® Promoter?

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