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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

JULY 7, 2023

A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Q: What are the potential benefits of outsourcing customer care services? A: Outsourcing customer care services can provide several advantages.

outsourcing

outsourcing Customer Service Customer Care Self service

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

JUNE 9, 2021

A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Conduct surveys. Most customers expect immediate responses.

Chatbots

Chatbots Marketing Upselling Surveys

The Power of Customer Service: Making or Breaking a Brand

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

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