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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more. Q: What are the potential benefits of outsourcing customer care services?

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. The use of chatbot marketing can come with serious cost savings for businesses.