AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank. Talkdesk CX Cloud contact center – Talkdesk, Inc.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

NobelBiz

FEBRUARY 22, 2022

Integrated Omnichannel Contact Center technology VoIP can coordinate your entire organization by linking to other cloud-based technologies such as Cloud Contact Center Solution (CCaaS) in an omnichannel customer interaction environment. Learn more about our First Contact Podcast Series!

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

Cisco - Contact Center

DECEMBER 10, 2019

The proliferation of digital social tools within clients is driving the urgent need to upgrade a traditional voice only call center into a modern Digital Omnichannel Contact Centers and this certainly represents the perfect timing to plan the insertion of Artificial Intelligence. The Cisco Voice Portal (CVP) software release 12.5

Interactive Voice Response 97

Interactive Voice Response Call Center Contact Center Self service 97

NobelBiz

JANUARY 3, 2022

In this scenario, the client is directed to enter his bank information on his phone’s keypad. As a result, contacting an agent becomes the final step in the collecting process. The time spent with a consultant to obtain the desired information is also a customer service issue. Many clients can pay the expected sums on their own.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

NobelBiz

JANUARY 17, 2022

Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! Choosing a concentrated set of interfaces results in significant time savings, and that’s where CCaaS Solutions comes in! So what is the trick to overcoming a sales slump ? How do you address this as a leader?

Average Handle Time 52

Average Handle Time Contact Center Interactive Voice Response Management 52