Banking Chief Customer Officer CRM Customer centricity 
Peter Lavers
JULY 7, 2015
“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. Metro Bank “stupid bank rules”). Do we ask customers if they think we’re agile? Doug Leather. Is your “Project Agility” in its 5th year?!
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
Lumoa
APRIL 24, 2018
Peter Lavers Customer Experience and CRM Expert. It’s also a lagging indicator, meaning it doesn’t help teams proactively flag and address customer experience issues in real-time. NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys."
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