Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52

Banking Personalization Technology call center software 52

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. The bank set up a microsite with information about COVID-19 assistance programs, including payment deferrals, stimulus payment information and branch hours. New Challenges for Call Centers in 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

Hodusoft

MAY 10, 2024

In today’s time, starting a traditional call center will either require breaking the bank and withdrawing the entire life’s savings for the purpose or taking a huge loan and remaining indebted for a long time to come. Ensure the software complies with industry standards and regulations such as GDPR, HIPAA, or PCI DSS.

virtual call center 52

virtual call center Call Center Contact Center call center software 52