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Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World

NobelBiz

Work-from-home Is Not for Everyone In some sort of a shock decision, at the end of September, JPMorgan called its employees back to the Madison Avenue offices. While acknowledging the risks of this resolution, the bank prefers to redesign the working space, rather than lose some key elements such as team bonding or proper junior training.

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Why is ZOOM an NPS® Promoter?

Zoom International

In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. This is where ZOOM's NPS® customer satisfaction surveys step in and help take your organization a step further. The survey is only the beginning.