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Remote Work Enthusiasts, Rejoice! New Opportunities in the Contact Center World

NobelBiz

OCTOBER 6, 2020

While acknowledging the risks of this resolution, the bank prefers to redesign the working space, rather than lose some key elements such as team bonding or proper junior training. Needless to say, besides banking and fintech, there is an important number of other industries where face-to-face teamwork and socialization are vital.

Contact Center 52
Contact Center contact center workforce Banking Call Center 52
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Why is ZOOM an NPS® Promoter?

Zoom International

NOVEMBER 7, 2018

In the day to day operations of many contact centers, we focus on traditional operational metrics, such as service level, talk time and adherence. This is where ZOOM's NPS® customer satisfaction surveys step in and help take your organization a step further. The survey is only the beginning.

Contact Center 40
Contact Center Banking Surveys Metrics 40
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