The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]
Fonolo
MAY 31, 2019
How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes. Scheduling with Call-Backs. Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution.
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