SharpenCX

NOVEMBER 17, 2020

And, I smile at the fact that the package showed up on my stoop with no surprise bank transaction. Pet retailer Chewy transcends the typical customer experience. That’s why this month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. And the customers can feel the difference.

Contact Center 67

Contact Center Customer Experience Banking Coaching 67

SharpenCX

FEBRUARY 9, 2021

Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.

Call Center 67

Call Center Coaching Scripts Metrics 67

Fonolo

MAY 31, 2019

How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes. Scheduling with Call-Backs. Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution.

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes. Scheduling with Call-Backs. Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution.

Contact Center 52

Contact Center Management Abandon rate Call Center 52