ShepHyken
FEBRUARY 26, 2023
8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.
SharpenCX
NOVEMBER 17, 2020
And, I smile at the fact that the package showed up on my stoop with no surprise bank transaction. Pet retailer Chewy transcends the typical customer experience. That’s why this month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. And the customers can feel the difference.
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Fonolo
OCTOBER 30, 2018
One great way to show the world how committed you are to your customers is to document the ways in which you go above and beyond for them. Both TD Bank and WestJet did this so successfully in their respective #TDThanksYou and #OwnersCare campaigns. Call Center 101: The Golden Rules of SLAs. No Bouncing.
SharpenCX
FEBRUARY 9, 2021
Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.
TRUSTID
JANUARY 22, 2018
While there are many ways to train and prepare your contact center agents for this ongoing transformation, optimizing your customer experience is more than how telephone reps can resolve customer issues. Your contact center processes will also play a role in delivering better overall customer service.
Talkdesk
NOVEMBER 8, 2016
How Swedish Bank Prepared Robot for Customer Service. SEB, a Swedish bank, has launched the use of artificial intelligence (AI) in their customer service department in the form of a robot named Amelia. The bank did a nine-month pilot before rolling out the service in phases to their customers. ComputerWeekly.
Talkdesk
NOVEMBER 8, 2016
How Swedish Bank Prepared Robot for Customer Service. SEB, a Swedish bank, has launched the use of artificial intelligence (AI) in their customer service department in the form of a robot named Amelia. The bank did a nine-month pilot before rolling out the service in phases to their customers. ComputerWeekly.
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