Pros and Cons of In-House vs. Outsourced Call Centers
Calltools
FEBRUARY 19, 2020
Call agents tend to give quick, pre-defined responses to customers thus hurting your business. Outsourcing can be a bad mistake that can cause customer dissatisfaction. Lack of Control As a business manager, the extent of control that you can exercise on outsourced call agents is limited.
Let's personalize your content