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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

There is less risk of data exposure when housing call agents within your premises. Industries such as banking and finance ought to have their in-house call centers for maximum information security. Personal Touch and Control You can exercise complete control over the call center activities.