TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TRUSTID
FEBRUARY 25, 2019
There are external and insider attacks, as well as authentication strategies that can put banks and their customers at risk. Budgets: Contact center experts agree that investing in key areas that help secure the customer channel and ensure a quality user experience are equally important. Cyber threats are everywhere.
TRUSTID
SEPTEMBER 20, 2019
As consumers demand more secure, non-intrusive interactions with their banks, it’s becoming essential for financial institutions to take steps that help ensure their customer channels are protected from fraud and other social engineering scams without adding more complexity to their customer experience. It sounds cumbersome.”.
Hodusoft
MAY 24, 2023
But this year onwards, AI is going to revolutionize the way call centers work. The launch of ChatGPT, ChatSonic, Jasper, and other AI tools is just the start of the revolution. With AI tools increasing at a faster rate, call centers will increasingly adopt the technology and will increase their investments in it.
SharpenCX
NOVEMBER 17, 2020
And, I smile at the fact that the package showed up on my stoop with no surprise bank transaction. Pet retailer Chewy transcends the typical customer experience. The more happiness you can conjure, the better your call center experience. Learn More] See how Sharpen’s reporting tools help you spot customer trends.
Talkdesk
NOVEMBER 8, 2016
How Swedish Bank Prepared Robot for Customer Service. SEB, a Swedish bank, has launched the use of artificial intelligence (AI) in their customer service department in the form of a robot named Amelia. The bank did a nine-month pilot before rolling out the service in phases to their customers. ComputerWeekly.
Expert insights. Personalized for you.
57 
Let's personalize your content