Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Encourage agents to cheer up callers with more flexible scripting.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Fonolo

MAY 31, 2019

What happens when call volume gets out of control in your contact center? What strategy do you have in place to ensure that the customer experience doesn’t suffer? Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution. This guide will tackle those questions, and more, head on! .

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

What happens when call volume gets out of control in your contact center? What strategy do you have in place to ensure that the customer experience doesn’t suffer? Taming the Peak with Call-Backs. Checklist: How to Choose a Call-Back Solution. This guide will tackle those questions, and more, head on! .

Contact Center 52

Contact Center Management Abandon rate Call Center 52