Fonolo
MAY 31, 2019
For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. According to Parature , voice continues to take the lead amongst all channels, but it’s not the most pleasant experience.
Fonolo
MARCH 28, 2019
For example, a study by Wells Fargo found that 60% of banking transactions are made by customers who still prefer to do business with a teller. According to Parature , voice continues to take the lead amongst all channels, but it’s not the most pleasant experience.
Callminer
JANUARY 18, 2021
Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Encourage agents to cheer up callers with more flexible scripting.
Expert insights. Personalized for you.
57 
Let's personalize your content