25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Isolating the most important behaviors at the agent and team level reinforcing them consistently thorough training, recognition, calibration, and call coaching. Jeff Toister.
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