Banking, Calibration, Construction and Metrics

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Banking

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Putting Humanity in Contact Centers

Customer Relationship Metrics

JULY 26, 2017

The reasons behind millennials’ desire to enhance their skills and to further their careers is a great opportunity when a constructive process exists. Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. In the Early Years.

Contact Center

Contact Center Calibration Construction Customer centricity

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

APRIL 25, 2024

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. In this post, we explore leading approaches for evaluating summarization accuracy objectively, including ROUGE metrics, METEOR, and BERTScore.

Metrics

Metrics Benchmark Government Calibration

Customer Contact Central

Putting Humanity in Contact Centers

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

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