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A 5-Step Introduction to Journey Analytics

Clarabridge

OCTOBER 25, 2017

Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. To map them, it leverages millions of data points across customers, channels, and touchpoints ” – McKinsey. 4- Take action.

Analytics 40
Analytics Feedback Big data Banking 40
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Customer Experience in Financial Services: A Comprehensive Guide

Balto

SEPTEMBER 12, 2023

At the same time, they may decide that a call is no longer necessary, so it’s a win-win situation here: Your customer found a solution to their problem faster, and your agents have one less customer to deal with, boosting their productivity.

Customer Experience 52
Customer Experience Customer centricity Coaching Analytics 52
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