Big Changes Need Big Data
Playvox
MAY 24, 2022
Just over six months later, on January 18, 2022, SoFi was granted a national bank charter. This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. How did SoFi utilize Playvox to capture the best of both worlds?
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