Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Offer rewards for great performance.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Call Design

SEPTEMBER 2, 2021

Or we could focus on “right time”, concentrating on our forecast accuracy and schedule adherence. As they build these banks of credits they are then empowered to decide if going to the yoga class is worth 4 credits, when it took 4 VTO hours to earn those credits.

Schedule adherence 148

Schedule adherence Coaching Finance Interactive Voice Response 148

Fonolo

DECEMBER 9, 2021

All contact center managers know that the job entails so much more than just scheduling a team and watching them work. Managers act as the team’s support system, training resource, knowledge bank, and biggest motivator. 5 best practices for effective agent evaluation. Schedule adherence. . Average hold time.

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

Noble Systems

MARCH 19, 2021

As are agent training, best practice conformance, and identifying trends to help improve processes and drive a better customer experience. Our small business call center solutions are designed to help you get the most for your money, so you can grow your business without breaking the bank.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98