Remove Banking Remove Benchmark Remove Case Study Remove Customer centricity
article thumbnail

Key Learning from 15 Years of Net Promoter Stats

Beyond Philosophy

He is the Head of Data Science (self-described as Chief Statistics Wonk) for Satmetrix , a company devoted to combining their software, data, and Customer Experience (CX) expertise to help organizations achieve Customer-Centricity. It’s why more and more people resort to ordering groceries online for delivery.

Banking 383
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.