Banking, Benchmark, Calibration and Metrics

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Banking

Benchmark

Calibration

Metrics

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

APRIL 25, 2024

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. In this post, we explore leading approaches for evaluating summarization accuracy objectively, including ROUGE metrics, METEOR, and BERTScore.

Metrics

Metrics Benchmark Government Calibration

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

Webinars

Stay Connected