Banking, Benchmark and Calibration - Customer Contact Central

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Banking

Benchmark

Calibration

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Scott Nazareth.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

AWS Machine Learning

APRIL 25, 2024

In the financial sector, investment banks condense earnings reports down to key takeaways to rapidly analyze quarterly performance. The overall goal of this post is to demystify summarization evaluation to help teams better benchmark performance on this critical capability as they seek to maximize value.

Metrics

Metrics Benchmark Government Calibration

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Evaluate the text summarization capabilities of LLMs for enhanced decision-making on AWS

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