25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. And if done through an app (such as the bank’s mobile banking app), the voice recognition can also be tied to the device ID of the user. Scott Nazareth.
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