Talkdesk
FEBRUARY 13, 2020
Gartner’s Four Best Practices for Implementing Extreme Customer Self-Service. According to Gartner’s 2018 Best Practices for Implementing Extreme Customer Self-Service Report , by 2022, 85% of customer service interactions will start with self-service, up from 48% today.
Lumoa
NOVEMBER 30, 2022
Another great idea to explore is offering a digital sales agent that is voice-enabled. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. This allows customers to track their inquiries on a self-service platform. …” to a returning customer.
RichCall
SEPTEMBER 13, 2017
self-service. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. consumers are using web self-service more than assisted service. Customers have begun to use, and in some cases even prefer, non-agented interactions.
Expert insights. Personalized for you.
54 
Let's personalize your content