article thumbnail

15 Best Live Chat Software for Sales and Support Teams

JivoChat

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Key features: Multi-channel support.

Sales 52
article thumbnail

What is Customer Engagement?

Mindtouch

How do we prioritize engagement across all our customer support channels and throughout the entire customer journey? A survey from PwC found that speed and efficiency (80%), knowledgeable and helpful employees (78%), and convenience (77%) matter most to customers. they are supporting. The products they use.