B2C Customer Experience Multi-channel support Surveys 
Mindtouch
AUGUST 27, 2018
Understanding beginner’s mind can help us improve the way we approach customer engagement, too. That is: How open are we to learning more about our customers’ experience? How do we prioritize engagement across all our customer support channels and throughout the entire customer journey? Temkin Group.
JivoChat
AUGUST 30, 2021
The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Pure Chat for basic live chat.
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