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15 Best Live Chat Software for Sales and Support Teams

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use it to find answers to their pre-sales queries. People also use it to access post-sales support and make service requests once they become customers. Explore SocialIntents.

Sales 52
Sales Chatbots Multi-channel support CRM 52
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What is Customer Engagement?

Mindtouch

AUGUST 27, 2018

Yet, these channels provide more than just a medium for support interactions—they are opportunities. According to the same report from Marketo, 74% of B2B consumers and 56% of B2C consumers think it is important to have their profile data integrated across all touchpoints. they are supporting. The products they use.

Self service 48
Self service B2C B2B Multi-channel support 48
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