Analytics B2C Multi-channel support Sales 
Mindtouch
AUGUST 27, 2018
Yet, these channels provide more than just a medium for support interactions—they are opportunities. According to the same report from Marketo, 74% of B2B consumers and 56% of B2C consumers think it is important to have their profile data integrated across all touchpoints. they are supporting. The products they use.
JivoChat
AUGUST 30, 2021
The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. Shoppers use it to find answers to their pre-sales queries. People also use it to access post-sales support and make service requests once they become customers. Free Trial.
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