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The top 2024 customer success trends predicted by industry experts

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.”

Chief Customer Officer 52
Chief Customer Officer SaaS Best practices Journey mapping 52
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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

AUGUST 8, 2018

He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships. He is also CEO and founder of Beyond Morale, a customer experience consultancy firm. Flavio Martins Follow @flavmartins.

Customer Experience 130
Customer Experience Chief Customer Officer Consulting Consulting 130
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