BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

JustCall

APRIL 3, 2023

But while cold calling is still very much a part of the sales process, manual dealing and waiting for people to answer is highly time-consuming and frustrating, especially leading to the sales folks losing their morale.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

Inbenta

JANUARY 6, 2021

This response is generic enough to be sent to every applicant, at the same time as being personable enough to boost the applicant’s morale. Just like with a B2C interaction, an applicant will tell the world if they have a negative experience with you. Otherwise, good luck!”. And it shows that you are a company people want to work for.

Chatbots 144

Chatbots Morale Engineering B2C 144

CSM Magazine

NOVEMBER 11, 2020

The report is based on a survey of nearly 600 customer support leaders from B2B and B2C organizations. The report identifies five transformative trends that will become mainstay in 2021, as more companies turn to conversational support to efficiently manage high conversation volume and exceed customer expectations. About Intercom .

Customer Support 52

Customer Support B2C Chatbots B2B 52

BlueOcean

OCTOBER 4, 2021

For some of our B2C projects, the pandemic caused volumes to spike at astronomical rates, hundreds of percent higher than previous records or forecasts. Agents need to feel heard to keep morale and engagement high.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

Taylor Reach Group

NOVEMBER 21, 2019

In addition to their own wages and the cost of recruiting and training, a new hire increases costs through longer handle time and a lower resolution rate, lowers revenue during the learning curve, degrades customer/client goodwill through “rookie errors,” and hurts employee morale because of overwork and mandatory overtime.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

TeamSupport

AUGUST 3, 2018

Winning a hard-fought deal over a top rival can be a huge morale boost and lead to new opportunities for your company that weren’t possible before. Competing in the business world can create excitement. But, what happens when a competitor comes for one of your key accounts?

B2B 56

B2B Self service B2C Morale 56

CX Global Media

JULY 8, 2019

Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. When Lance Gruner was recruited to focus B2B support processes at MasterCard, product lines operated independently, each with their own unique experience. EXPERT SESSION – W.H.O.M.:

Contact Center 120

Contact Center Education Coaching B2B 120

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Infinity

DECEMBER 16, 2021

A recent UK 2021 report on the state of the customer experience revealed that as many as 30% of UK B2C companies are still not back to pre-pandemic CX levels. Since the pandemic, hordes of call agents had to work remotely, causing obstacles such as unsuitable equipment, broadband limitations and keeping staff morale high.

Customer Experience 52

Customer Experience Analytics B2C First call resolution 52

Quality Contact Solutions

MARCH 1, 2021

According to an article about the remote workforce , 72% of employers say remote work has a high impact on employee retention, and 90% of employees feel flexible work arrangements increase employee morale. 3 Best Practices for Home-Based Telemarketing Services Employers & Employees. Remove Distractions.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

TeamSupport

AUGUST 3, 2018

Winning a hard-fought deal over a top rival can be a huge morale boost and lead to new opportunities for your company that weren’t possible before. Competing in the business world can create excitement. But, what happens when a competitor comes for one of your key accounts?

B2B 40

B2B Self service B2C Morale 40

Customer Guru

AUGUST 8, 2018

He is the co-founder of CX Leaders LLC, a professional services company that aims at helping B2B and B2C organizations around the globe to build more meaningful, long lasting and profitable customer relationships. He is also CEO and founder of Beyond Morale, a customer experience consultancy firm. Flavio Martins Follow @flavmartins.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

NobelBiz

DECEMBER 8, 2020

Getting a no over the phone may be a blow to your team’s morale, but it’s part of the game. But this number is very volatile because it depends on several factors, namely : The attractiveness of what you offer, Nature of the campaign: B2C or B2B The commercial ability of your team, Your team’s ability to handle refusals.

Scripts 52

Scripts B2C Morale Sales 52

C3Centricity

DECEMBER 1, 2020

But as a complement to the best parts of human nature—creativity, empathy, stewardship—it can also lift humanity into a new collective and moral consciousness based on a shared sense of destiny. In fact, even if you work in B2C I still believe you will find it useful for sparking new ideas in your thinking too. What do you think?

Marketing 71

Marketing Big data Customer centricity B2C 71

NobelBiz

JUNE 5, 2023

However, it can take a toll on the morale of the call center staff. The morale and mental health of the team is probably one of the most underrated aspects of running a call center. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. And B2C customer support leaders will also enjoy comparatively big balances. Measuring Performance.

Surveys 54

Surveys Customer Support B2C CRM 54

JustCall

DECEMBER 7, 2022

While there are multiple ways to do it, a lot of times, extra monitoring can create a negative impact on your people’s morale. Keeping track of your team members’ activities is a difficult task in itself. Sales call reporting can allow you to get a strong handle on the sales funnel.

Sales 52

Sales Management CRM Best practices 52

Quality Contact Solutions

JANUARY 12, 2023

Showing appreciation in group settings, like team meetings, and also acknowledging their individual contributions can help boost morale. As a result, sales leaders know that showing value and appreciation to their team is crucial to motivation. They stay in touch with their team and talk to them every day.

Sales 52

Sales Best practices Coaching Morale 52

Callminer

MAY 11, 2020

Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. Poses a risk not just for customers but for overall employee morale as well. She graduated from Stanford University and Harvard Business School. Ian Kelly is the VP of Operations for NuLeaf Naturals.

Management 273

Management Customer Experience Customer Service Coaching 273

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” ” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling. Get Remote Access Business VPN . ” Winding Up on Remote Sales Tips.

Sales 98

Sales CRM Analytics Chatbots 98