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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Service Level. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Improve these call center metrics will highly impact the customers’ experience, their satisfacion, and overall customer service you provide.

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Want to boost Customer Success? Start with self-service.

inSided

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Download 5 rules for Customer Success in the age of self-service.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. And let’s take something like a service level.