Beyond Philosophy

JUNE 20, 2015

The first, a B2C example, involves a major player in the cable television industry. A new, more real world research protocol focusing on bonding behavior offered this company a means to understand the relationship between customer attitudes and behaviors, and business outcomes. Close to 1,000 survey responses were received.

B2C 257

B2C B2B Metrics Entertainment 257

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Onboarding Onboarding is familiarizing a new customer with the service.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JivoChat

JULY 21, 2021

Businesses and brands use loyalty programs to reward repeat customers and build customer relations. It is a great approach, too, as studies have shown that 87% of consumers want relationships with brands. Recognizing repeat customers with loyalty programs is a great way to start building relationships. Loyalty programs.

Chatbots 52

Chatbots B2C CRM Customer retention 52

aircall

JUNE 30, 2021

You should always aim to have a 100% customer retention rate, but it’s important to remember that this number depends on the industry. Based on a recent study conducted by Statista, here are the top four average customer retention rates across different industries: Retail: 63%. Professional Services: 84%.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62