Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

SEPTEMBER 28, 2018

Chatbots do not create lasting impressions with your customers. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Definitely not. Customers are growing savvier and can detect a chatbot almost in seconds. When done right (e.g.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114