Remove B2C Remove CRM Remove Customer retention Remove Transportation
article thumbnail

What’s the Job Outlook for Customer Success Professionals?

ChurnZero

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. Online learning and smart transportation industries ramp up their workforce.

SaaS 64
article thumbnail

Top Industries For Social Customer Service

Clarabridge

Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Transportation & Logistics.