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Lesson #10: B2B VoC and B2C VoC Are Completely Different

PeopleMetrics

Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point. In B2C, business is mainly transactional.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

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41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

Topics covered: Sales training, sales consulting, sales tactics. You can think of Sales Babble as your free sales consulting and coaching session brought to you on a weekly basis. Topics covered: B2B sales, B2C sales, sales techniques. For: Sales managers, sales reps, sales consultants. Pat Helmers. Google Podcasts.

Sales 115