B2C, Chief Customer Officer, CRM and Customer effort

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B2C

Chief Customer Officer

CRM

Customer effort

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels. You have actively said that customer centricity must be the DNA of the company.

Customer Experience

Customer Experience Customer centricity Chief Customer Officer B2C

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. I would NEVER rely on NPS as the only measurement of customer perception." Peter Lavers Customer Experience and CRM Expert. linkedin Why?

Consulting

Consulting Consulting Metrics Feedback

Customer Contact Central

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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