NobelBiz

FEBRUARY 27, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! A well-calibrated IVR system is the cornerstone for intelligent contact center automation. RELATED ARTICLE What is IVR?

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

delighted

MARCH 24, 2020

Staffing requirements get evaluated, product roadmaps further prioritized, tools cut, and marketing spend trimmed. Now, fast service, or at least clear expectations on fulfillment and onboarding timelines, are table stakes for B2B and B2C retail, software, and services. How companies improve fulfillment using customer feedback.

Customer retention 42

Customer retention Customer Experience Real estate Feedback 42