NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

delighted

MARCH 24, 2020

Make feedback collection a part of your post-fulfillment outreach. Put processes in place for timely and appropriate follow-up on any current or future feedback. Also share any historic, relevant feedback to the rest of the team, so the company can collaborate on reducing customer friction more effectively via the root cause.

Customer retention 42

Customer retention Customer Experience Real estate Feedback 42

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM.

Best practices 98

Best practices Call Center Gamification Contact center software 98