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6 Key Factors to Improve Customer Retention

aircall

That means that companies within this space must work extra hard to provide an excellent customer experience if they want to hold on to their market share. Companies geared toward providing professional services have a much longer sales cycle than B2C companies. As a result, their customer acquisition costs are also higher. .

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How to Design and Track a Customer Account Journey for B2B?

SmartKarrot

Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. How to design and track a customer account journey for B2B enterprises?

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