Sprinkles: Antidote to The Demise of Customer Surprise
MAY 7, 2019
Customer service for many years had more than its share of “squeals and grins.” What has made customer surprise such a scarcity? Second, rising customer expectations have elevated what it takes to be judged as enchanting. Customers live in a highly stimulated daily lives. Customers Long for Sprinkles. And, customers today have developed a sprinkles sonar. Customers don’t show up at the factory to help.