Mindtouch

JULY 31, 2017

Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge. Instead of wondering, “Now how did we do that?”

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JustCall

MARCH 10, 2023

A Sales Call Flow A sales workflow or call flow would look something like this: Introduction: “Hello, I am ABC from XYZ Inc. Is now a good time to talk?” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. What are some components of a sales call flow?

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

NobelBiz

JULY 25, 2023

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98