Babelforce
AUGUST 20, 2020
Key metrics for outbound call centers. Outbound call centers usually have some metrics in common with inbound call centers, as well as some which are unique to outbound calling. Average Handling Time (AHT). The average duration of a customer interaction. What about outside the IVR context?
JustCall
APRIL 5, 2022
The basic functionality of the interactive voice response (IVR) system is that it lets you pre-record your greeting and options in order to help callers navigate through your business call tree on their own. The smart IVR software can use your past interactions and calls history data to personalize greetings.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Average Waiting Time. Average handling time. Outbound call center metrics: Outbound Calls per Day.
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