Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. How To Create A Culture Of Candor In A Customer Support Center A culture of candor is created from the top down. The result—it’s easier to build schedules and manage the daily fluctuations 3.
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